Warranty

Warranty Guidelines

In the event that you face any issues with your Kora product, kindly reach us via email, telephone line or come to us directly and we will be delighted to help you.

Email : info@iplaykora.com
Customer care line : +233242438728
Address: Kora Office, Coastal Main Road, Off Spintex Road, Accra, Ghana.
Location: https://goo.gl/maps/WBYK3iNLhDsJbE687

 

Kora Warranty Guidelines

  • The Kora warranty is confined to the first purchaser of the Kora products only and is non- transferable.
  • The warranty services are limited to repair or replacement of the product & is at the sole discretion of Kora.
  • Proof of purchase is required to be presented for availing warranty services.
  • You can register a warranty service request at HERE . Our customer service team will contact you and attempt to troubleshoot the issue.
  • If the issue is not resolved over call or email, kindly reach our office at above mentioned location for repair or replacement. In case you are not able to reach our office you can ship the product at our location also and share the tracking details with the Kora customer service team via mail/phone call. Kora will not be responsible for any loss or damage during transit if you self-ship your product to us.
  • Kora warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
  • Kora shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in Kora products.
  • Kora shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of Kora products nor will be able to provide any repairs or replacement for such issues.
  • While Kora will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.
  • If any coloured internal or external components are to be replaced, there will be an effort to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer's unit due to continuous usage of the unit. Any matching components changed at customer's request will be on a chargeable basis except the component replaced under warranty.
  • In case of product replacement within the warranty period, if the product is out of stock, an upgraded model of the equivalent price will be offered. The customer will not be eligible for a gift card or refund and warranty will continue as per previous product purchase date.

Kora Warranty is not applicable in any of the following cases:

  • The product is not operated according to the instructions given in the instruction manual.
  • In case of any damage to the product, customer abuse, repair by unauthorised persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage or acts of God.
  • This warranty will automatically terminate on the expiry of the warranty period of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
  • Deterioration or peeling of the colour of the product due to normal wear & tear or usage.
  • Issues pertaining to look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.