Shipping and Return Policy
We understand that everyone who orders from us is eager to receive their Kora products as soon as possible and we do our best to make this happen. We offer free shipping on all orders placed on www.iplaykora.com.
Shipping from www.iplaykora.com
- Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
- We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
- Orders are processed from Monday to Friday. Orders placed on Saturday & Sunday will be processed the next week.
- To ensure that your order reaches you swiftly and safely, Kora uses only reputable courier partners.
- While Kora attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
- All orders are shipped with an invoice from Kora. In case you don't receive an invoice, you may submit a ticket by mailing to us at firstname.lastname@example.org
- Please allow 7 to 10 business days for your order to arrive.
- A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.iplaykora.com .
- The payment methods that are available are cash on delivery and prepaid options. Kora does not provide COD services for all locations.
- If your order arrives visibly damaged, please contact Kora Customer Service immediately. You can reach out to us at email@example.com with your order ID and images of the product. Kora will dispatch a replacement or initiate a refund immediately.
- If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at firstname.lastname@example.org, mentioning your order ID. Kora will dispatch a replacement or initiate a refund immediately.
Kora Refund & Replacement Policy
Kora will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listed below.
- Delayed delivery of the product in case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days. (Kora is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
- Wrong product received
- Damaged product received
Under conditions 2 & 3, we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product.
Under no condition will a refund or replacement be provided for any defect-free product, based on look & feel or minor differences in shades, colours or sound quality.
- You can cancel your order by filling out this simple form HERE, before the item has been dispatched.
If the item has not been delivered, you may cancel the order by refusing delivery.
Your refund process will be initiated after we receive the original product from the courier.